Refunds & Returns Policy
Effective Date: September 7, 2025
Overview
At A World of Caviars, we provide the highest quality luxury caviar products and exceptional service. Due to perishability, our return policy ensures food safety while honoring your satisfaction.
Perishable Caviar Products
- Return Limitations: Caviar cannot be returned unless defective or damaged on arrival.
- Damaged or Defective Products: Report within 24 hrs with:
• Photo proof
• Order confirmation number
• Issue description
• Contact information
Quality Guarantee Process
- Assess immediately
- Ship replacement within 24 hrs
- Refund if replacement is impossible
- Offer complimentary upgrade
Non-Perishable Products & Accessories
- Eligibility: Unopened items (spoons, gift sets) may be returned within 7 days if in original packaging with proof of purchase.
- Process:
1. Email antoine@worldofcaviars.com within 7 days
2. Provide order number & reason
3. Receive return authorization & prepaid label
4. Ship within 5 days
Refund Processing & Contact
- Timeline: Non-perishable returns processed within 3–5 business days; bank refunds take 5–7 days.
- Contact: antoine@worldofcaviars.com | WhatsApp +852 9883 8071
